Your privacy is important to us and we take every step to ensure your information stays confidential.
We may keep a record of any communications made either electronically or in hard copy. We generally use your personal information to assist you with lending services or other related products and services. Anytime you provide your details to us we retain this information and may contact you in the future about our products and services. We may also make use of cookies to enhance the service we provide you.
We will not disclose any of your personally identifiable information except when we have your permission, or it is with companies related us.
You may access and edit any personal information that we hold by contacting us via phone or email. Your information can be updated, corrected or deleted at your request at any time.
You should be aware that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us via email or customer response form. Although once we receive your transmission, we make our best effort to ensure its secure within our systems.
If our service doesn't meet your expectation, we want to know. Please see below how you can resolve any issues:
- Firstly, if you’re unhappy with our service, please tell us so we can try to fix it. Call the company director on 027 485 7235.
- Another option is to contact our internal disputes service (email info@huntermortgages.co.nz).
- If there’s still no solution, you can contact the Financial Dispute Resolution Service – by email (enquiries@fdrs.org.nz), or phone (0508 337 337), or by letter (PO Box 2272, Wellington 6140, New Zealand). This is a free service that helps solve disagreements.
- Finally, if you’re still not satisfied, you can make a complaint to the Financial Markets Authority (https://fma.govt.nz/contact/make-a-complaint/). Their job is to make sure that financial advisers (and others) behave fairly and honestly.